Responsible Gambling
Gambling should remain entertainment, not a way to make money or recover losses. This page explains the controls Chipstars publishes and the practical steps a player can take before play becomes difficult to manage.
Keep gambling in proportion
- Decide a money limit and a time limit before starting.
- Use only money that is not needed for housing, food, bills, debt or savings.
- Do not chase a loss by increasing stakes or extending a session.
- Check transaction and playing history regularly.
- Do not play while distressed, intoxicated or trying to solve a financial problem.
No strategy, bonus or loyalty status removes the possibility of loss. Take a break whenever play stops feeling like entertainment.
Signs that action may be needed
Warning signs include spending more time or money than planned, concealing gambling, borrowing to play, missing responsibilities, chasing losses, feeling unable to stop, or gambling to escape anxiety. One sign is enough to pause and review the situation.
Act early: stop depositing, record the account balance, use an available limit or exclusion control, and speak to someone you trust or a qualified support service.
Limits and short breaks
Chipstars publishes deposit-limit controls under My Profile → Gambling limits. A confirmed reduction takes effect immediately. An increase is subject to a 24-hour delay. Support can also explain how to set a limit.
The operator also describes a lock-account option for a short break. Limits should be set at an affordable level, not at the highest amount the account permits. A limit is a boundary, not a target to spend.
Self-exclusion
Self-exclusion can be requested through email or chat or selected while logged in under My Profile → Responsible Gaming. Chipstars publishes periods from one day up to 12 months, as well as indefinite or permanent exclusion on explicit request.
During the selected period, the account cannot be used to log in, deposit or play and cannot be reopened until the period expires. The operator states that it will take reasonable steps to stop promotional material. Players should also block marketing channels and consider excluding from other operators.
Protecting minors
Chipstars restricts gambling to adults aged 18 or over and may request proof of age. Adults should keep usernames, passwords and payment details private, lock devices, avoid saving credentials on shared computers and use filtering software where children can access the internet.
Support and immediate safety
Contact the Chipstars player-protection or support team if a limit, lock or self-exclusion needs to be applied, or if a technical issue affects a restriction. Independent blocking software and specialist gambling-support organisations can add protection beyond one account.
If gambling is connected with immediate danger, self-harm or an urgent mental-health crisis, stop using the service and contact local emergency or crisis support immediately. This website cannot provide clinical or emergency assistance.